Restaurant.com Reviews

I believe it is perception. People believe they are purchasing a gift certificate which it is not. It is simply a coupon that is so incredibly good for the consumer that many businesses decide to stop participating.

by Tammy171 - December 02, 2019

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Terms of use make it nearly impossible to redeem gift cards.

by Lorraine R474 - January 10, 2019

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I don't think people realize how this whole "scheme" works. (Optionally) First, you acquire a restaurant.com gift card that you or someone else purchased for you. Typical cost is $4 cash per $25 restaurant.com gift card. You then proceed to the restaurant.com website where you realize, soon enough, that your $25 gift card is no more than a coupon to purchase a $25 coupon from a "participating" restaurant. Without a gift card, their direct (no gift card) website prices are typically, $10 cash per $25 restaurant coupon. If all of this is confusing, I'm sure it's meant to be. Continuing, $25 is not really $25. Typically, the said restaurant will require you to spend double the face value of the redeemed coupon, in REAL, out of pocket cash at the restaurant to pay the balance due. NOTE: The restaurant.com gift card is NOT directly redeemable at the restaurant! So, armed with a $25 coupon/voucher you purchased from the restaurant.com website, you must order $50 worth of food (drinks may or may not be included in the purchase requirement). This will ultimately cost you $4-10 (for the restaurant.com gift card/voucher) + $25 of REAL, out of pocket cash. And, all of the above assumes that the restaurant you want to patronize is even on their "participants" list. Further, even if they are supposedly a "participant", they may not be, as reported by MANY commenters. Many restaurants have never heard of restaurant.com and (respectfully?) decline the presented coupon. If you make it through all that, the restaurant is most likely distressed, financially shaky or overpriced to begin with. BUYER BEWARE, BIG TIME! Also notice all the 1 star reviews. They would probably be 0 stars if that was an option. At least you can now make a more informed decision. Good luck.

by Miriam187 - June 08, 2017

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The list probably doesn't exist. Call any restaurant on the list prior to purchasing or going to the restaurant to see if they will take it. By trial and error, I found some that accept it and some that don't.

by Garcia576 - July 25, 2019

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Contrary to restaurants.com claim, no restaurants accept them that I know of. They're a scam.

by Kim592 - August 17, 2017

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No restaurants directly accept the gift card at the restaurant.

by Paula445 - June 16, 2017

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SAME THING HERE! I've continually attempted to alert Restaurant.com about a place that refused to take a recently issued certificate and their online contact page will not work!

by Rhonda L. - October 22, 2018

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Definitely a scam. They offered coupons for our restaurant without our approval or permission. We had to turn the customers away because we never authorized the coupons.

by Elliott - August 17, 2017

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I have a reataurant and I NEVER authorized these coupons, and will NOT honor them! I have physically spoken on the phone with them SEVERAL times AND sent out noumorous emails! Still, coupons remain on there website! As much as $50 off a meal! I am a small business and can NOT afford to accept these coupons, plus, why the hell does this site bank on consumers money that was paid to use against these small businesses? The businesses do not get a penny, instead maybe a few new faces! It's a multimillion dollar scam. It's sad the money they've cashed in already on this poorly ran system > :(

by Jim378 - July 22, 2017

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I don't think people realize how this whole "scheme" works. (Optionally) First, you acquire a restaurant.com gift card that you or someone else purchased for you. Typical cost is $4 cash per $25 restaurant.com gift card. You then proceed to the restaurant.com website where you realize, soon enough, that your $25 gift card is no more than a coupon to purchase a $25 coupon from a "participating" restaurant. Without a gift card, their direct (no gift card) website prices are typically, $10 cash per $25 restaurant coupon. If all of this is confusing, I'm sure it's meant to be. Continuing, $25 is not really $25. Typically, the said restaurant will require you to spend double the face value of the redeemed coupon, in REAL, out of pocket cash at the restaurant to pay the balance due. NOTE: The restaurant.com gift card is NOT directly redeemable at the restaurant! So, armed with a $25 coupon/voucher you purchased from the restaurant.com website, you must order $50 worth of food (drinks may or may not be included in the purchase requirement). This will ultimately cost you $4-10 (for the restaurant.com gift card/voucher) + $25 of REAL, out of pocket cash. And, all of the above assumes that the restaurant you want to patronize is even on their "participants" list. Further, even if they are supposedly a "participant", they may not be, as reported by MANY commenters. Many restaurants have never heard of restaurant.com and (respectfully?) decline the presented coupon. If you make it through all that, the restaurant is most likely distressed, financially shaky or overpriced to begin with. BUYER BEWARE, BIG TIME! Also notice all the 1 star reviews. They would probably be 0 stars if that was an option. At least you can now make a more informed decision. Good luck.

by Holly - December 28, 2015

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First, to respond to the impolite assertions of Lawrence P, I can read just fine, thank you, and I don't sign a HIPPA form without reading it thoroughly. My patience and ability to pay attention are fine. It isn't nice to make assumptions about people you don't know. Second, I don't know where some of the folks responding live, but where I am the restaurants pull out of restaurant.com before we can use a certificate. Returning a certificate has become impossible since there is no longer a phone number. I would not spend months of my precious time with restaurant.com. Some of the restaurants are not as advertised. Let's just say that walking through a gaggle of kid spitting and smoking at the restaurant's front door turned our stomachs. Additionally, the eateries rarely change and many are just too far away. Fortunately, we didn't lose any money on this as when we started there was a crazy good deal and we got $400 on the site for $40. We did make back our $40. If I had to do it over, I wouldn't go near it.

by Rose H. - December 01, 2015

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Simply because most people (like me) do not take the time to research them first. Only after getting burned do they research and find what this company is really about. If you read ALL the fine print first, you will understand what you are getting into and will be prepared.

by Kathy862 - December 01, 2015

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You could try calling them at (800) 979-8985, but good luck with that.

by Antonio111 - December 28, 2015

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Burn it! Restaurant.com is not going to work with you at all. They are scam artists

by Bowman355 - November 02, 2015

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They are horrible to work with so you may just be out of luck

by Phillips868 - November 02, 2015

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